JOB DESCRIPTION - RESERVATIONIST

A Reservationist earns between £10,000-£12,000.

Requirements include:

• some hotels may ask for prior reservations or front desk experience or a hospitality degree
• warm friendly telephone manner is needed
• passion for dealing with the public
• good organisational skills
• attention to detail
• customer service experience

Duties and Responsibilities include:

• inputting of reservations into computerised reservation systems via fax, email, phone or direct customer contact
• dealing with enquiries
• attend daily meetings
• responsible for maximising sales and room occupancy rates
• participating in promotions and special events
• forwarding sales leads to departmental manager