JOB DESCRIPTION FOR HOTEL EMPLOYMENT AS A RECEPTION MANAGER

A Reception Manager or sometimes known as Front Office Manager earns between £10,000-£26,000.

Requirements for hotel employment
include:

• customer service skills
• a passion for dealing with the public
• previous hotel employment experience in a similar role is often an advantage
• computer literate
• knowledge of various reservation systems
• ability to work well under pressure and demonstrate excellent team skills
• people person skills is a must for hotel employment

Duties and Responsibilities for hotel employment include:

• organising and running the reception department
• meeting revenue targets and monitoring figures
• ensuring all service standards were met
• liasing with all departments on a day-to-day basis
• dealing with hotel employment including training & developing new staff
• hold regular team meetings
• dealing with all Managerial commitments within the Reception Department
• obtain a high quality service to all
• working with the reservations team and Marketing department
• providing reports to the GM and Operations Manager
• organise staff rotas and hotel employment for new staff
  
• organise and print end of day reports for Night Auditor and balance desk people
• initiate staff training
• organise sales ledgers
• organise forecasts & budgets
• upselling maximising revenue