DAY IN THE LIFE OF A RESERVATIONIST

09:00 I start my shift. I log onto the computer system and print off occupancy reports for the day. I take phone reservations through out the day.

10:00 I attend the morning meeting. Each department discusses the important activities that are going on in their department. I discuss the number of rooms still to be sold and whether any VIP's are staying tonight.

11:00 I read all incoming emails and answer them back as soon as possible.

12:00 Lunch in the staff canteen.

13:00 I check over all the reservations for tomorrow's arrivals for any mistakes and double bookings

14:00 I check all faxes and input in the reservation system.

15:00 I attend a meeting about our new promotions in the hotel.

16:00 I check all faxes are in the reservation system, that they are no customers to call back.

17:00 I finish my shift.